Case Study: SpringCM Online Document Management Solution

April 2007

On Demand Document Management

SpringCM provides a complete document management solution online "on demand." They offer the most useful document management features available in one seamless application, already configured to meet each client's needs. The result is rapid deployment, low cost and fast ROI.

According to Jeff Piper, VP of Client Services, SpringCM is ideal "for mid-sized and private enterprise buyers who don't have great IT resources. They're interested in paying a small operating expenses as they go, rather than making a large capital investment upfront, where they then have to install it, figure it out, maintain it and manage it."

With SpringCM, the initial cash outlay is much smaller. "We're in the order of 10-12% of the cost of our mid-market competitor," Piper says. "The time-to-value is much quicker. And the overall risk is diminished as well."

Although they target mid-market buyers, consumption can be expanded to any size. So SpringCM is well-suited for large corporations as well. Many companies have realized the advantages they offer and have sought them out -- including GE Health Care, Cox, Avon and Chem Central (one of largest chemical providers in world).

Choosing InterFAX

When Piper bought SpringCM, it was using in-house fax servers. "Frankly," Piper said, "They  required a lot more maintenance than we had time to perform. Faxing is important to what we do, but it is not our core service."  It was far more economically reasonable to outsource the fax.

Pipe learned that InterFAX was the most advanced service provider for the B2B base. "The InterFAX pricing model was especially important to us as a reseller," Piper said. He was pleased to find InterFAX to be more competitive than other providers.

Support service was vitally important as well. "Support was critical to our model," Piper explained. "Because we're on demand, we're available 24/7. That means our partners need to have that same service level and commitment. At InterFAX, tech support is always available when we need it."

Installation of InterFAX was very simple. It took a matter of three days to design and integrate, test and deploy the system, connecting it to the entire user base at SpringCM.

From the beginning, the system performed without a hitch. "We do some vast processing," Piper said. "When we send out invoices, they are batched. So maybe 1000 show up at InterFAX at once. Performance has been very good."

Responsive to Issues

Fax numbers are the only things real issues SpringCM has had with the InterFAX service.

When SpringCM came to InterFAX, it was important that customers be able to order fax numbers on a real-time basis. InterFAX did not provide that service, but responded quickly.

Eager to meet SpringCM's needs, InterFAX created a new web service to provide fax numbers in real time. The new service saves SpringCM the cost of paying a monthly fee to keep 20 extra numbers in inventory to simulate real time for its customers.

Jeff Piper would still like to offer his clients access to local fax numbers, in addition to toll free numbers. Currently, local numbers are not available at InterFAX, but he's hoping they will be in the future.

Long-term Partnership

Piper is pleased with InterFAX. "We don't anticipate changing," he says. His support people especially appreciate the fact that they can have ongoing relationships with the support staff at InterFAX. "Sherry knows us," Piper says. "When we call with a question, she already knows how we use their services. We're not their largest customer. So we really appreciate the care and attention we get."