Fax delivered multiple times / content cut off

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#1 Sun, 21 May 2017 12:25
Anonymous (not verified)

Fax delivered multiple times / content cut off

i am currently testing the integration of the Fax API into our existing application. I'm using a fax-number for out tests that belongs to a Cloud-Fax solution.

I try to send attached PDF files to our beforementiodn fax number. Each fax ist delivered 3-4 times, the first versions are always cut off at 50 -60 % of the page height. The last sent version contains the full PDF file.

Do you guys have any ideas why this is happening?

Fri, 26 May 2017 16:16
Eyal N

When a fax is sent through the InterFAX system, if there is a call failure, the system would reroute the call to go through a different phone carrier for the next call attempt. This is done in order to increase the chances that the fax will be delivered successfully to the recipient.

If a fax page was not delivered successfully, the next call attempt will start after the last successfully transmitted page - so to avoid sending the same content twice. However, in some fax call failures, parts of the page can be sent and still the call attempt will fail - in which case, the system will resume transmission of that same page again - this may lead to a situation where the same page is sent "multiple times".

In your specific case, we had experienced some issues connecting with the recipient fax number and we have established a manual override on the routing rules to route your faxes through a specific list of phone carriers so to avoid those that were experiencing problems.

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