Receiving Faxes

Is there a limit on the number of faxes I may receive?

No. You can receive as many faxes as you like. Note that your monthly subscription includes a certain number of pages you can receive at no extra cost. If you go beyond this number, a small charge applies per page.

Where do you offer incoming Interfax numbers?

We currently have local incoming numbers in a range of countries which can be found on the Prices page. However, sending faxes through InterFAX can be done from any place in the world.

Can I use my phone line's "Follow Me" feature to receive faxes in my Interfax box?

Yes. Interfax runs on regular phone lines. You can set the "follow me" feature offered by your phone company to have all of your incoming faxes forwarded to your Interfax number.

How do I change the e-mail address to which my faxes are forwarded?

Simply log in to your account. You can change all of your account settings there, including the forwarding mail address and your CSID identifier.

Can I have faxes forwarded to more than one e-mail address?

Yes. When you sign up for service, you enter an initial address. After registration you can log into your account and add as many additional addresses as you wish.

Can I keep my existing fax number?

The Interfax service includes a distinct fax number which becomes your number to use as long as you are subscribed to the service. Unfortunately, we cannot offer the service on your existing numbers.

We have Microsoft Exchange installed at the office. Can we still use Interfax?

Yes. No matter how you receive e-mails, whether through Exchange, Eudora, Hotmail, etc. - you can receive faxes.

How long does it to have the service up and running?

The Interfax service is activated instantly once you complete the online registration process.

How long does it take for the fax to arrive in my e-mail?

Once your fax has been received it takes only a few seconds before we send it out to you. Normally it takes no more than a minute or two for your fax to arrive in your e-mail. However, occasionally congestion on the internet may cause your fax to take a little longer to arrive.

I have a large quantity of incoming faxes. Can Interfax receive several faxes at once?

Yes, Interfax can receive a large number of faxes at a time. Under normal conditions your senders will never receive a busy signal.

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Talk to a member of our team about the benefits InterFAX can bring to your organization's communications processes.

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