Configuring Outgoing Email in SAP Basis Services

InterFAX mail-to-fax receives documents by email, and then transmits them to a fax machine. SAP will need to send documents by email to the InterFAX server, in order to have them transmitted by fax. For this reason, it is necessary to properly configure outgoing email facilities in SAP:

• In the RZ10 transaction, the instance profile must contain a required parameter, which allows SAP to connect to an outgoing email server.
• In SAPConnect Administration, the SMTP node (which handles outgoing email) must be activated and have the appropriate settings.
• Also in SAPConnect Administration, a job must be scheduled to take emails from the outgoing queue and send them.
• The user or users who will send faxes from the SD or MM module must have an internal e-mail address. This address will be the sender of the emails sent by SAP, which will subsequently be delivered by fax.

Below are detailed instructions for each of these tasks.
NOTE: You can find additional information on email/SMTP configuration on OSS, note #455140, and in SAP Basis Services Online Documentation.

Setting Parameter in Instance Profile (RZ10 Transaction)

To set the required parameter in your instance profile:

1. Access the RZ10 transaction, and select Instance Profile.
2. Look for a parameter named icm/server_port_2. If it does not exist, create it.
3. Set the icm/server_port_1 parameter value to the following: PROT=SMTP, PORT=1080, TIMEOUT=180

   

4. If you created the parameter or changed the value, restart the instance to update the new value.

Activating and Configuring SMTP node (SAPconnect Administration)

To activate and configure SMTP node:

1. Access the SCOT transaction (SAPconnect Administration).
2. From the Settings menu, select Define Domain. The Internet Mail Addresses dialog is displayed.

   /li>

3. In the Default domain field, type your company's web domain without the prefix http://www. (for example, mycompany.com) and click the confirmation button.
4. In SAPconnect Administration, ensure you are in node view, and select the SMTP node.

   

   The SAPconnect: General node data dialog is displayed.

   

5. In the General node data dialog, ensure that:
   • Node in use is selected.
   • The Mail host field contains your SMTP (outgoing mail) provider. For example, smtp.provider.com
   • The Mail port field contains the correct port used to connect to your SMTP server.
6. Under Supported address types, click the Set button next to the Internet checkbox. The Address type for node dialog is displayed.

   

7. In the Address area box, if it does not contain an asterisk (*, meaning that all addresses are permitted), ensure that all addresses under the domain fax.tc are permitted for outgoing emails.
8. Under Output Formats for SAP Documents, from the SAPscript/Smart Forms drop-down menu, select PDF.

   WARNING: The SAPscript/Smart Forms output format must be set to PDF for mail-to-fax to work. InterFAX mail-to-fax sends the attachment of an e-mail to a specified fax number. The SAP document must be output as a PDF file, so it can be attached to the e-mail and subsequently faxed by InterFAX (see the Sapscript code that generates the PDF).

9. Click the confirmation button. In SAPconnect: General node data, click the confirmation button again.

Scheduling a Job (SAPconnect Administration)

To schedule a job that sends outgoing emails (SAPconnect Administration):

1. Access the SCOT transaction (SAPconnect Administration).
2. From the View menu, select Jobs.
   • If there is an existing job of the variant SAP&CONNECTALL, a job is already scheduled to send outgoing emails. Do not proceed to the next step. You are done configuring SMTP job scheduling.
   • If there is no existing job of this type, proceed to the next step.
3. From the Job menu, select Create.
4. Select the following options for the new job:
   • Type a name for the job.
   • Select the SAP&CONNECTALL job variant.
   • Select the option Schedule Periodically.
   • Specify a reasonably short time interval (for example, 10 minutes). Users will need to wait for this time interval before their faxes are sent.

Defining Email Addresses for Fax Users (SU01 Transaction)

To define internal email addresses for users who need to send faxes:

<

ol>

Identify which SAP users will need to send SAP documents by fax. Because document outputs are often linked to saving of orders (or other relevant objects), the users who send faxes will likely be the users who are permitted to edit and save these objects.

Access the SU01 transaction.

If any of the relevant users do not have an internal email address, create an address for each of them. When creating each new address, ensure that Comm. Method is set to INT E-Mail.